Reporting SAT Test Day Issues

Ensuring a smooth and secure SAT administration is paramount. When unexpected issues arise on test day, it is crucial for educators to report them promptly and accurately. This guide outlines the procedures for identifying, documenting, and reporting test day incidents to the College Board, ensuring proper follow-up and maintaining test integrity.

Types of Reportable Incidents

Educators should remain vigilant for the following types of issues during test administration:

• Technical Difficulties
  • Problems with the Bluebook™ application, device malfunctions, or internet connectivity issues.
• Student Misconduct
  • Use of unauthorized devices, accessing prohibited materials, or disruptive behavior.
• Test Material Issues
  • Missing, defective, or misprinted test books or answer sheets.
• Environmental Disruptions
  • Fire alarms, power outages, or any disturbances that disrupt the testing process.
• Identification Discrepancies
  • Students without proper identification or attempts to test under false pretenses.

Reporting Procedures

1. Immediate Action

• Address the Issue:
  Proctors and monitors should resolve minor issues as they occur to minimize disruptions.

• Use the Test Day Toolkit:
  Report incidents in real-time using the Test Day Toolkit, which allows for immediate documentation and communication with the test coordinator.

2. Documentation

• Irregularity Reports (IRs):
  Complete an IR for any significant incident. The report should include detailed information such as:
  • Time and Location: When and where the incident occurred.
  • Individuals Involved: Names of students and staff involved.
  • Description of the Incident: A clear and concise account of what occurred.
  • Actions Taken: Steps that were immediately implemented in response.
• Collect Evidence:
  If applicable, secure any physical evidence (e.g., unauthorized materials or defective test books) to accompany the irregularity report.

3. Submission

• Coordinator Review:
  Test coordinators should review all IRs for completeness and accuracy before submission.

• Submit to the College Board:
  Send the completed IRs along with any supporting documentation to the College Board promptly, following the guidelines provided in the Test Coordinator Manual.

Contacting the College Board

For urgent issues or guidance on test day, educators can reach out via the following channels:

• Phone:
  • Test Day Support: Call 866-630-9305 (for international: 212-713-800).
• Email:
  • For non-urgent matters, email: testcenter@info.collegeboard.orgtestcenter@info.collegeboard.org

Additional Resources

For more detailed information on policies and procedures, educators are encouraged to review the following resources:

Resource Description	Link
Test Coordinator Manual	Test Coordinator ManualTest Coordinator Manual
Proctor Manual	Proctor ManualProctor Manual
Test Day Toolkit Guide	Test Day Toolkit Guide (PDF)Test Day Toolkit Guide (PDF)
Test Day Policies FAQs	Test Day Policies FAQsTest Day Policies FAQs

Conclusion

By following these procedures, educators play a vital role in upholding the integrity and fairness of the SAT. Prompt and accurate reporting of test day issues ensures that all students benefit from a standardized and equitable testing experience. For further guidance, educators should refer to the official College Board resources listed above.